You can submit a support ticket when you’re implementing a new connection. These request types are for questions you may have before going live.
Keep in mind, though, that these requests shouldn’t be for live production connections. Learn how to get help with production support.
These are the sub-categories of this request type:
- Port routing
- Project request form
- Go live readiness
- Implementer out of office
Our pre-production support team monitors these tickets and responds during regular business hours from 7AM to 7PM CST. We don’t provide after-hours support for pre-production issues.
Select this request type if you require custom logic for routing API requests to a global VPN.
Select this request type if you already have a contract with your connection and are ready to start implementing. Review the implementation guide to make sure you’re ready first.
We review project requests on Wednesdays and Fridays. Once we confirm your project, you’ll receive an email with your assigned Integration Manager.
Select this request type if you’ve finished functional/application testing and you’re ready to go live. You can also submit this type of ticket if your project has been on hold for any reason and you’re ready to move to production.
Select this request type if you need help with an ongoing implementation while your assigned Implementation Manager is out of office. Someone from the Managed Services team will get in touch with you.