Request a connection or subscription

This article is for existing customers who want to either:

• implement a new connection
• expand an existing connection by requesting a new two-party subscription

• You must have completed onboarding to Redox and implemented at least one connection.
• Use Network Explorer to see which systems Redox already integrates with.
• If you can’t find the system you’re looking for, review our process for adding a new system adapter to our network.

1. Log in to the Redox dashboard.
2. From the navigation menu, click the Connections page.
3. The Active subscriptions tab opens with all your existing subscriptions. Click the Request new connection button in the top-right corner.

   
4. The Connection Request Form opens. Fill out the required fields in the form.
   1. On the Connection scope tab, specify whether you’re requesting a new connection or a new subscription with an existing connection.
5. When you finish filling out the form, submit the connection request form.

Submitting a new connection request form triggers a Project Request Form in the Redox Help Center and an email to notify the partner organization you requested to connect with. As the logged-in user that initiated the request, you’re copied on that email.

For requesting a new connection, view the implementation process to understand next steps.

For requesting a new subscription, a Redoxer will be in touch with you to expand the scope of an existing connection.