Initiate a manual retry for a request

Last updated: Jun 7, 2024

DEVELOPER

HEALTH TECH VENDOR

There may be cases when an asynchronous request fails—or maybe you want to resend a successful one. Either way, you can manually resend an asynchronous request by following the steps in this article.

Only for engineer or implementer support roles

Any user in a given environment may view and search log metadata. However, you must be assigned to an engineer or support role to search log payloads with confidential data, retry a log, or run log inspector. Learn about roles.

This how-to is only for users with an engineer or a support role.

Log in to the Redox dashboard.
From the navigation menu, click the Logs page.
From the left-hand list, select the log you want to resend.
To the right of the log name, click the Retry button.
Retry button on the Logs page

If you don't see a Retry button
You can only initiate a retry on the most recent attempt of an asynchronous request. So, if you don't see a retry button on the selected log, make sure it's for an asynchronous log, and if there are multiple log attempts, that you've selected the one at the top. Learn more about asynchronous requests.
This creates a new attempt within the same log.

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