Check transaction usage

Track your organization’s successful production transaction usage for any Redox product(s) you use. Learn about transaction usage.

1. Log in to the Redox dashboard.
2. On the navigation menu, your username displays at the bottom. Click your username for the user menu to appear.
3. From the user menu, select the Transaction Usage option.

   

   Only available for production traffic

   Transaction usage is only available for organizations in production. In other words, if your organization is still in the pre-production phase of implementation, you won't see the menu option for transaction usage.

4. Use the Product and Date filters to view the data you want to see. The options in the Product drop-down depend on your contract. If you purchased Redox after 2024, the standard option is Platform. Otherwise, the options include legacy product(s) you purchased in the past or connections if you’re on a pay-per-transaction model.

   Legacy Redox products

   If you purchased any legacy Redox products, they’re still visible in your transaction usage metrics. Legacy products include:

   • Redox Nexus™ or Redox Nexus Lite™
   • Redox Access™
   • Redox Chroma™ EMPI powered by Verato
   • Redox Nova™

   

   Historical data

   For historical data, you can view your organization’s historical usage up to a year, depending on when your product contract started.

   Failed messages or logs

   Failed messages won't display on the Transaction Usage page. A message only counts toward your total count when it's part of a successful end-to-end transaction. Likewise, polling messages aren't included until you receive incoming data from the polling feed.

5. On the Current month chart, review the total number of successful messages during the selected month. You can view the total transactions by number and percentage of your monthly transaction volume.

   Not available for all contracts

   This chart isn’t available for pay-per-transaction contracts.

   Exceeded limit

   If you've exceeded your monthly limit, a warning appears with the number and percentage of exceeded traffic. If you see this, you may want to consider upgrading to a higher tier.

   

6. On the Transaction volume chart, select which connection you want to view. You can select one individual connection or all connections.
7. On the Connections with highest usage chart, review the total count of transactions broken down by connection. You can view total transactions for a connection by number and percentage of your monthly usage.

1. If you want to export the data, click the Export button at the top right.
2. Use the Product, Connection, and Date Range filters to define the data.
3. Once you’ve filled out the filters, click the Export CSV button.

   
4. The CSV file downloads with these fields:
   • Product: The name of the product that the transactions are associated with.
   • ConnectionId: The identifier of the Redox organization that the transactions are associated with.
   • ConnectionName: The name of the Redox organization that’s tied to the connection ID.
   • StartDateTime: The beginning of the time window for the total count of transactions.
   • EndDateTime: The close of the time window for the total count of transactions.
   • Count: The total number of transactions within the time window for the selected product and connection.